Effective June 25, 2026 · Last updated October 25, 2026
Privacy Policy
Scope: 33marks website and apps · Operator: 33marks LLC · https://33marks.com/policies/privacy
Protecting your information is part of our responsibility as the people building the software you use.
This policy covers 33marks.com and the apps operated by 33marks LLC, including Long Look. It explains what information reaches us, what we use it for, which service providers receive it, and the choices available to you.
Each app handles different information. Where a practice belongs to a particular app or feature, we identify it by name so you can see what applies to you. In this policy, we, our, and us mean 33marks LLC.
33marks.com
Visiting the website
33marks.com is hosted on Cloudflare Pages. When you visit, Cloudflare processes technical request information, such as your IP address and the page requested, to deliver and protect the website. You can read more about its handling of this information in Cloudflare's privacy policy.
Match Your Marks runs in your browser. The game does not ask for personal information or send your moves, matches, or score to 33marks. Game progress is held only in the page's memory and resets on a fresh page load.
Website and apps
When you contact us
If you email us, we receive your email address, your message, and any attachments you choose to send. We use that information to respond to your inquiry or support request. Our company support inbox, support@33marks.com, and Long Look support inbox, support@longlook.app, are handled by Google Workspace. Ordinary correspondence remains in the inbox until deleted; we do not apply a fixed retention period to it. We remove Long Look outage-refund case threads from the Long Look support inbox 90 days after case closure, or earlier on a deletion request. This is not immediate erasure from every provider system: Google Workspace administrator recovery and applicable retention rules or legal holds can keep copies available after mailbox removal. Polar retains its existing merchant records under its own applicable retention obligations. Please avoid sending passwords, payment card details, or sensitive information that is not needed to explain your request.
Long Look
Chat Information
If AI Chat is enabled and you use it, we store your chat conversations and messages so you can return to them later. We also store AI usage records such as provider name, model name, date, and token counts when available, and routing records showing which kind of request was made and how it was resolved. Neither stores message content.
AI Chat currently uses OpenAI’s API under OpenAI’s business terms. Long Look can be configured to use a different AI provider; if that changes, this section changes with it.
OpenAI does not use your prompts or responses to train its models. That is OpenAI’s default for API use, and we have not opted in to sharing data.
What we send. To answer a question about your plan, we send your message together with the Long Look figures needed to answer it. We may also send your recent messages and replies from the same conversation, so the answer follows what you were already discussing. That context can include the names you gave your debts and recurring items, the dates they land, and your cash flow numbers - debt balances, interest rates, minimum and planned payments, recurring amounts, income, and the cycle totals derived from them. It does not include your payment card details, which we never hold.
OpenAI retains it for a limited period, separately from anything we store. We ask OpenAI not to store responses for later retrieval. OpenAI’s API documentation currently states that it keeps abuse-monitoring logs, which may include prompts and responses, for up to 30 days, unless it must keep them longer by law or to protect its services or others from harm.
We are describing OpenAI’s current practice, not making a promise on OpenAI’s behalf. We do not control it and OpenAI may change it. The authoritative and current statements are OpenAI’s own:
What deleting a conversation does. Deleting a conversation in Long Look removes that conversation and its messages from Long Look. It does not reach OpenAI’s separate abuse-monitoring logs, and it does not remove the AI usage and routing records described above, which are kept against your account rather than the conversation and contain no message content. Deleting your account removes those too.
If you would rather not send a question to an AI provider at all, you do not have to use AI Chat. The rest of Long Look works without it.
Long Look
Billing
Billing is handled by Polar. Long Look stores billing status and billing identifiers needed to determine account access. Long Look does not store full payment card numbers.
Long Look
Your controls
You can export your Long Look data, delete individual chat conversations where available, and delete your account from Settings. Account deletion removes app data and sign-in, with limited records retained only where required for security, fraud prevention, accounting, disputes, or legal obligations.
Long Look
Data retention
We keep Long Look account and planning data while your account is active. Some records, such as archived recurring items or debt records, are preserved to support your cash flow history. Chat conversations are kept unless you delete a conversation or delete your account.
Some information may remain for a limited time in backups, logs, provider systems, or records retained for security, fraud prevention, tax, accounting, dispute, or legal obligations. OpenAI’s abuse-monitoring retention is separate from Long Look's storage and is not removed by deleting a conversation in Long Look, as described in Chat Information.
Long Look
Service metrics, diagnostics, and email delivery
Long Look does not use Cloudflare Web Analytics, third-party analytics, or advertising trackers. Long Look's own aggregate usage telemetry is kept for 90 days to help us understand service usage.
Cloudflare Worker logs and traces are disabled. A private diagnostics collector stores a limited set of diagnostic events for troubleshooting. Backend application logs are hosted on Render and are retained for about seven days on our current hosting plan.
Long Look uses Resend to send service emails. Open and click tracking is disabled for those emails.
Long Look
Children
Long Look is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
Website and apps
Questions and requests about your information
Contact support@33marks.com to ask about information we hold about you or to request access, correction, or deletion. Tell us which app or website interaction your request concerns. We may need to verify that the information belongs to you before acting on a request. The rights available to you and any records we must retain depend on applicable law.
Website and apps
Keeping this policy current
As our websites and apps change, we will update this policy to describe the information they handle. New products and features may need their own clearly labeled disclosures within this policy. The current version will remain available at this address.
Effective August 22, 2026
Terms of Service
Product: Long Look · Operator: 33marks LLC · https://33marks.com/policies
Long Look is a cash-flow planner provided by 33marks LLC. It helps you plan pay periods, recurring items, debts, and related notes you enter manually.
Planning, not advice
Long Look is not financial, legal, tax, accounting, or credit advice. You are responsible for reviewing your plan and deciding what actions to take.
Accounts and data
You are responsible for activity under your account and for the accuracy of the information you enter. You keep ownership of your data and give 33marks LLC permission to process it as needed to provide, secure, operate, and support Long Look.
AI chat
AI responses can be useful, but they may be incomplete or wrong. Do not use AI Chat for emergency, legal, tax, investment, credit, or other professional advice.
Acceptable use
You may not use Long Look, including AI Chat, to break the law or violate another person’s rights; access or attempt to access another person’s account or data without authorization; bypass or attempt to bypass security controls, service limits, or AI safeguards; upload, transmit, or introduce malicious code; scrape, crawl, make bulk or automated requests to, overload, disrupt, or interfere with the service without authorization; or otherwise harm or create material risk for Long Look, 33marks LLC, its customers, users, or service providers.
AI prompts and output
These acceptable-use requirements apply both to content you submit to AI Chat, including prompts and supplied context, and to how you use, publish, distribute, or otherwise handle generated output. You are responsible for reviewing generated output and ensuring that your use of it complies with these Terms and applicable law.
Enforcement
If we reasonably believe that an account has materially or repeatedly violated these Terms, 33marks LLC may take proportionate action, including a warning, throttling or rate limiting, temporary restriction of features or account access, suspension, or termination. The action taken may depend on the nature, severity, and recurrence of the misuse. Enforcement is subject to applicable law and human review where appropriate. Serious misuse may require immediate restriction or suspension without a prior warning.
Reporting suspected misuse
Customers and third parties can report suspected misuse, attempted unauthorized access, security bypass activity, malicious code, automated abuse, or harmful use of AI Chat to the 33marks support inbox at support@33marks.com. Include enough information for us to understand the report, but do not send passwords, authentication tokens, or unnecessary sensitive information.
Monitoring boundary
Long Look does not promise comprehensive proactive monitoring, automatic content or abuse detection, guaranteed detection or prevention of misuse, or continuous human review of all prompts or outputs. When investigating a report or apparent violation, 33marks LLC may review information reasonably available to it and take action consistent with these Terms and applicable law.
Service availability
33marks LLC may change, pause, or discontinue parts of Long Look. The service is provided as is and as available, to the extent allowed by law.
Effective June 25, 2026 · Last updated October 25, 2026
Refund & Cancellation Policy
Product: Long Look · Operator: 33marks LLC · https://33marks.com/policies
Long Look has a free plan that needs no card and does not expire, so you can use the service and see your own figures before you ever pay. This policy explains how plans, cancellations and refunds work.
Plans
The free plan covers the money cycle you are in and the next one that has not started yet, wherever those fall in the calendar: This month for the cycle you are in, the detail of both cycles, money coming in, and marking items paid inside that window. You can enter as many recurring items, debts and one-off items as you like, with no cap, and the calculators are open to everyone. Your data stays yours: you can export it at any time.
The paid plan adds the six-month look-ahead, past cycles, the debt payoff projection and estimated balance, Purchase Plans, AI Chat and notification email.
Once your saved plan holds enough for a real six-month look-ahead, Long Look offers you full access once, for 14 days, with your own figures. You choose whether to accept it. Declining leaves your account on the free plan.
Prices
Long Look is billed through Polar. The paid plan is $7.99 per month, or $79.90 per year - exactly ten months, so a year costs two months less than paying monthly. If we ever change a price, the price shown to you before checkout is the one that applies.
The yearly plan is the same paid plan on a different billing period. No feature, allowance or limit differs between them.
Monthly charges
Because the free plan does not expire and needs no card, you can use Long Look and see your own figures before you ever pay. Monthly charges are therefore generally not refundable after payment.
Yearly charges
A yearly charge is refundable in full within 14 days of the charge. Email support@longlook.app within those 14 days to ask for it; what matters is when you ask, not when the money reaches you.
The refund ends your paid access, stops the subscription so it does not renew, and returns your account to the free plan. You keep every record.
After those 14 days a yearly charge is not refundable simply because you ask for it. Cancellation prevents the next renewal, and access continues to the end of the paid year - the same rule as a monthly subscription.
This 14-day window is in addition to the exceptions and the outage refund below. It replaces neither and narrows neither, and both stay open to you after the 14 days.
Switching between monthly and yearly
You can switch between the monthly and yearly plans. The change takes effect when your current paid period ends. We do not prorate, credit, or charge you mid-period.
If you want to switch sooner, cancel and subscribe again. If you paid for a year within the last 14 days, ask for that refund instead: it ends the yearly subscription, and you can subscribe monthly from there.
Cancellation
You can cancel through the billing controls in Long Look. Cancellation prevents the next renewal. After cancellation, access continues through the end of the current paid period unless the account is deleted or access ends under the Terms of Service.
When a subscription ends - at the end of a cancelled period, or because it lapses - your account returns to the free plan, keeping every record. It is never made read-only, and nothing is deleted because you stopped paying.
Exceptions
33marks LLC may approve a refund when required by law or when an exception is appropriate, such as a duplicate charge, billing error, or support-approved exception. These remain available at any time.
Service outages
For a verified service incident overlapping paid access, you may request an outage refund during the incident or within 30 days after it is resolved. The incident must involve at least 24 continuous unavailable hours, or 24 cumulative unavailable hours within seven days. We count overlapping unavailable time once.
Covered time includes service-caused account recovery pauses, shared outages, and Chat-only outages. A service-caused pause remains unavailable time until recovery is verified and access is reopened, even if a provider recovered earlier. Ordinary allowance exhaustion is not an outage.
For a qualifying incident, the remedy is the remaining subscription fee actually paid for each affected billing period, subject to previous refunds and the merchant's refundable-payment limit and tax handling. A yearly period is one billing period for this purpose, so a qualifying incident can reach the whole remaining yearly fee, not a month's share of it. We do not prorate the fee by unavailable hours or limit an incident to one billing period. An ongoing incident may affect later renewals. The same payment cannot be refunded twice: all previous refunds, including other incidents, reduce the remaining amount. Each monetary remedy requires approval by the owner of 33marks LLC.
Outstanding recovery pauses are reviewed oldest-first at the start of support sessions, on a best-effort basis. There is no guaranteed response deadline, maximum pause duration, automatic reopening, or 24/7 on-call commitment. Operator absence may prolong unavailability.
Restoring a Chat allowance turn is separate from a monetary refund and does not extend paid access or a full-access preview. Service extensions, goodwill turns, and automatic monetary remedies are not promised under this policy. It does not guarantee AI correctness or compensation for hypothetical financial loss, and does not limit mandatory remedies or the existing exceptions above.
Contact support@longlook.app to request review. Refunds and cancellation remain separate actions: no refund other than the 14-day yearly refund above itself requests that your subscription be cancelled. That one stops the subscription as part of the refund.
Account deletion
Deleting your account is different from canceling your subscription. If you want to use the rest of a paid period, cancel billing first and delete your account later.
